Frequently Asked Questions
How do I schedule an appointment?
Appointments can be scheduled through the patient portal or calling the office at 312-440-3810.
How do I contact a doctor after the office is closed?
Afterhours, call the answering service at 312-980-0546 for emergencies only.
How will I be contacted with my lab results?
Most normal lab results can be obtained via text or email through Relatient notification system. You can also “request a lab result” through your account on our patient portal. Please note that some lab tests take several days to be processed and our staff is not authorized to release test results unless they have been reviewed by one of our providers.
I think I have a urinary tract infection, how can I get antibiotics?
If you have symptoms of a urinary tract infection, you must be seen in the office. We cannot prescribe antibiotics over the telephone. When you come in for evaluation of a UTI, we will send your urine for a urine culture which, not only confirm that you have an infection, but more importantly identify the bacteria that has caused the infection. If the urine culture is positive, a “sensitivity” test may be done to help choose which antibiotic will do the best job treating the infection. If you have recurrent UTIs, discuss this with the provider at your visit to set up a long term treatment plan.
I was just started on birth control pills, why was I only given 3 months?
When starting birth control pills, your provider will instruct you to return to the office during your third pack to have a blood pressure check. This visit will also give you the opportunity to discuss any questions or concerns that may have come up as you started on this new medication. If you and the provider determine to continue the medication, the prescription will be refilled until your annual exam.
My provider ordered additional lab work, do I need an appointment?
You do need to schedule a “lab” appointment to have your blood drawn.
My prescription is going to expire, how do I get a refill?
Your pharmacy can fax a refill request to our office at 312-440-1572. You can also request prescription refills through the patient portal. Routine prescriptions will not be filled by the on call physician after hours.
Will I have a Pap smear at my annual exam?
The guidelines have changed regarding the frequency of pap smears. Your provider will discuss with you at your annual exam if you will need a pap smear.
My daughter is a patient; can I get her lab results?
Lab results and medical care can only be discussed with the patient or anyone designated on the HIPPA form signed by the patient.